Full Job Description Overview: Join an award-winning team as an Account Manager! We are a proud, women-owned business recognized multiple times as a top workplace in Pennsylvania and Texas. As an Account Manager, you'll cultivate trusted relationships with both new and existing customers, ensuring a seamless onboarding process. Your role will be crucial in retaining and satisfying our valued customers by providing exemplary support and service. You'll partner with internal teams to understand account opportunities, strengths, and long-term objectives using a customer-centric and analytical approach. Our Account Managers are creative, passionate, and smart team players who are integral in taking our company to the next level. HYBRID/REMOTE: We support a strong work-life balance. Account Managers work one day a week onsite and four days a week remotely. To be considered, candidates must reside within a commutable distance from our headquarters in Bucks County, PA, or Houston, TX, for onsite work. Responsibilities: Serve as the main point of contact, managing and growing mid/large strategic national accounts. Drive participation in customer meetings and resolve all account issues to full satisfaction. Facilitate the successful implementation of flame-resistant uniform service programs and enhancements through alignment with internal teams, presentation development and delivery, and a focus on continuous improvement of the customer experience. Collaborate cross-functionally with Marketing, Operations, Information Technology, Supply Chain, and Executive Management to ensure effective communication and flawless execution of custom apparel programs. Act as a system expert with a full understanding of complex custom programs. Produce daily reports, offer technical and creative solutions to enhance program efficiency, and strengthen client partnerships. Develop, analyze, and validate data presented to clients. Showcase product performance with visual impact and highlight KPI success. Attend customer meetings both in person and virtually for KPI review, onboarding of new clients, and ongoing collaboration to align, track, and achieve desired goals and retention objectives. Support customers and National Sales Executives by fully understanding and executing customer contract terms, including pricing guidelines, payment terms, custom KPI goals, and renewal dates. Develop excellent relationships with every customer to influence growth within service offerings and enhance program performance while encouraging new business opportunities. Attend and participate in industry-related business, trade, and safety events. Qualifications: Associate’s degree or equivalent related experience. At least two years of account management, project management, or related client services or business development experience required. Proficiency in Salesforce or related CRM, Excel, and Microsoft Office is strongly preferred. Ability to travel as needed, both nationally and regionally via air and/or car, with expected travel up to 35%. Attention to detail with a commitment to achieving results through service excellence and high standards. Excellent written and verbal communication skills. Creative, flexible, and innovative self-starter and team player. Strong organizational skills, with the ability to manage priorities, workflow, and meet deadlines. Excellent problem resolution and consultative sales skills. Current valid driver’s license required.

Employment Type: Full-Time

Salary: $38000.00 - 129000.00 Per Year

Education Level: No formal educational credential