We are a leading provider of technical support services, dedicated to delivering exceptional customer experiences in a dynamic 24x7x365 environment. Join our team and embark on a rewarding career where you'll receive comprehensive paid training and the opportunity to grow with us. Job Overview: As a Technical Support Representative, you will be the first point of contact for our valued customers, providing expert assistance with a variety of technical issues related to voice, data, video, and connectivity. Key Responsibilities: Respond promptly and professionally to inbound calls, chats, and emails from customers. Diagnose and resolve technical issues, ensuring a seamless customer experience. Educate customers on product features and promote additional services when appropriate. Document detailed notes of each interaction and maintain accurate records. Collaborate with team members to provide backup support as needed. Skills and Qualifications: Proficiency with Windows Operating Systems. Prior experience in a call center or customer service environment preferred. Ability to troubleshoot and resolve voice, data, video, and connection issues effectively. Additional Benefits: Equipment provided for remote work. Flexible scheduling options available. Performance-based bonuses and opportunities for advancement. Join Our Team: If you thrive in a fast-paced, customer-centric environment and are passionate about technology, we want to hear from you! Apply today and start your journey towards a fulfilling career in technical support.

Employment Type: Full-Time

Salary: $14.00 Per Hour

Education Level: No formal educational credential