We are seeking an enthusiastic Instructional Designer to join our team and support the Customer Experience Learning group on various instructor-led and eLearning projects. In this role, you'll collaborate with subject matter experts to conduct learning needs analyses and develop suitable learning solutions for diverse learners and skill levels. Your primary responsibilities will include designing and developing complex learning solutions, such as live virtual instructor-led training materials and interactive digital self-paced courses on business processes and systems. Key Details: Start Date: Early July Duration: Through 2024, with the possibility of extension Hours: 40 hours per week; flexible working hours, but must be available during Pacific working hours Location: 100% Virtual What We're Looking For: Advanced knowledge of instructional design and adult learning theory, typically obtained through education and experience Ability to learn and explain complex subjects, processes, and systems Proficiency in formatting materials for readability, creating clear graphics from screenshots, and using templates for continuity Experience with Articulate 360 (Storyline and Rise); must use your own computer and software throughout the project Strong communication and collaboration skills Previous customer service experience is highly preferred Previous health insurance industry experience is preferred but not required Must be able to share work samples A background check and drug screen are required for the selected consultant Compensation: The pay range for this position is $55.00 to $60.00 per hour. Individual pay is determined by several factors, including but not limited to skill set, depth of experience, relevant education, certifications, and specific work location. Application Process: Due to the nature of this virtual position, we anticipate a high number of responses from interested applicants. We may not be able to personally respond to your inquiry immediately, but please know that your resume and email responses will be reviewed thoroughly. Equal Opportunity: We are an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, orientation, gender identity, disability, or protected veteran status. Join us and contribute to creating impactful learning experiences that drive customer satisfaction and success!

Employment Type: Full-Time

Salary: $55.00 - 60.00 Per Hour

Education Level: No formal educational credential