We are a dynamic and rapidly expanding team within our IT Modernization division, dedicated to leveraging technology to drive innovation and meet the evolving needs of our clients. Job Overview: As a Senior ServiceNow Business Analyst, you will play a pivotal role in overseeing demand management, requirements gathering, and enhancing user experience through human-centered design principles. Working closely with stakeholders, you will prioritize project demands, ensure alignment with business goals, and drive continuous improvement initiatives. This role is crucial in our Agile environment, collaborating closely with product owners and technical teams to deliver high-quality solutions. Key Responsibilities: Lead requirements gathering and Joint Application Design (JAD) sessions Apply human-centered design (HCD) principles to optimize user experience Author and review a variety of project documents including functional specifications and training materials Collaborate with both client and internal teams to define detailed stories and epics Minimum Requirements: 4+ years of experience as a Business Analyst in application development 3+ years of experience in Agile methodologies (e.g., Scrum, Kanban) Proficiency with the ServiceNow platform Strong understanding of the full software development lifecycle (SDLC) Ability to obtain a Public Trust clearance and reside in the U.S. Desired Skills: Bachelor’s degree in a related field Excellent written and verbal communication skills Familiarity with JIRA or similar tools for requirements and configuration management Knowledge of Object-Oriented enterprise software development processes Working Environment: We foster an inclusive workplace where diversity is celebrated, and everyone is empowered to achieve their professional goals. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status.

Employment Type: Full-Time

Salary: $77000.00 - 131000.00 Per Year

Education Level: No formal educational credential